Now Hiring - Customer Service/Inside Sales in Hamburg, NY

• Answer telephones and type up sales estimates, service/installation work orders
• Greet customers with a friendly personality and present a professional image at all times to customer and vendors
• Generate new and repeat sales by providing product and technical information in a timely manner
• Show garage doors to customers in our showroom and use product and manufacture knowledge to match customer with product best suited for them
• Accurately process customer transactions such as orders, quotes or returns
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Setup and maintain customer files
• Work in a team environment to take care of our customers
• Pull small parts from our warehouse for our walk in customers
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Follow company policies and procedures
• Perform other duties as assigned

• Excellent Customer service skills and experience
• Work Monday-Friday 8 a.m. to 5 p.m. and some Saturday’s 9a-12p
• Work at local trade shows
• Prior sales experience
• Ability to prioritize
• Ability to multitask
• Ability to operate multiple line phone system
• Excellent computer skills
• Proficient in Microsoft Office (Word, Excel, Power Point and Outlook)
• Strong organizational skills
• Attention to detail
• Excellent written and oral communication skills

• Competitive Salary
• Paid Vacation Time
• Paid Holidays
• Health Insurance
• 401K

E04JI801v[please apply online]l46